Concierge Service & Support Program

MeLiSA stands for Master Level Service Agreement. We understand how valuable your time is and understand that running simulations and various equipment can be complex. Our extensive experience operating and servicing all manufacturers’ equipment allows us to provide technical support any time, anywhere!

Echo Healthcare’s MeLiSA Concierge Service & Support program is the only credible simulator service and support program in the industry that can combine equipment from multiple vendor(s) into a single service and support agreement! Our goal with each MeLiSA customer is to eliminate your downtime by providing immediate technical support and working towards a repair solution to keep your program operational!

We support all makes and models of patient simulators (high-fidelity, mid-fidelity and low-fidelity) and task trainers by providing immediate live support with an Emergency Simulator Responder.

The Industry’s Most Responsive Solution

Echo Healthcare’s independence makes MeLiSA the only credible simulation maintenance program for multiple platforms available in the industry. Unlike other service and support programs, our loyalties are to you. Our concierge service and support program provides responsive technical support and repairs of your equipment to keep your program operational. Our user-friendly MeLiSA App provides immediate live support through video chat, video conferencing, phone support and email support!

Technical Expertise

Echo Healthcare’s MeLiSA team is comprised of highly skilled Emergency Simulator Responders (ESR’s) with a broad technical skill set. We are well-versed in the majority of medical simulator operating systems of all fidelities, including both hardware and software. Our goal is to eliminate downtime and keep your simulators in operational condition. Call in for quick virtual support or to request parts, receive repairs onsite or send your equipment for us to fix!

Simulator Repair & Refurbishment

Occasionally, issues may arise that require an in-person visit. MeLiSA has expert Emergency Simulator Responders that are ready and waiting to repair or refurbish your medical simulators. Most importantly, we do it onsite so you can say goodbye to the hassle of shipping simulators back for repairs! Our dependable team will obtain the necessary parts and come eager to get you back up and running.


Echo Healthcare understands that it is impossible to anticipate every issue that arises with your technology. We also understand that maintaining manufacturer’s warranties that encompass high costs may not be an option for your budget. Our aim is to provide you with technical support and repair coverage that stabilizes your annual capital equipment maintenance costs and provides you with unparalleled expert service and support.

How Our Customers Feel

“The MeLiSA service delivers tech support in a very timely,
knowledgable and professional way. My staff are noticeably less stressed.”

Jeff Dawes, Clinical Simulation Learning Centre Manager, Faculty of Nursing at University of Calgary

“With MeLiSA, we have one streamlined contract, someone you can talk to and get ahold of quickly, with a great price point, and a contact we trust.”

Jarrod Young, MBA, BSE, CHSOS-A, Director of Operations, Technology and Business Development

“We have absolutely loved having the MeLiSA program for our simulators. Having the capability of being able to call and actually talk to a person that can see what we are doing and be able to help is priceless.”

Kelli Hembree, Coordinator for Center of Medical Simulation

“The MeLiSA Program allowed us to reduce our annual warranty/service costs. We chose to cover more than half of our simulators with MeLiSA and will be moving to 75% in our 2nd year, allowing us significant cost savings.”

Michele Stearns, DNP, MSN, RN, Simulation Program Director for Nursing and Allied Health Professions