What is MeLiSA?
Concierge Simulator Service & Support Program
MeLiSA stands for Master Level Service Agreement. We understand how valuable your time is and understand that running simulations and various equipment can be complex. Our extensive experience operating and servicing all manufacturers’ equipment allows us to provide technical support any time, anywhere!
Echo Healthcare’s MeLiSA Concierge Service & Support program is the only credible simulator service and support program in the industry that can combine equipment from multiple vendor(s) into a single service and support agreement. Our goal with each MeLiSA customer is to eliminate your downtime by providing immediate technical support and working towards a repair solution to keep your program operational! The MeLiSA Concierge Service & Support Program reduces downtime, enhances operations, connects you to a network of simulation experts and excels due to its independence in medical simulator support services.
Download the MeLiSA App
MeLiSA support is now easier than ever with the all new MeLiSA app! Connect your account to your facility inventory and easily schedule or request immediate support. Download the MeLiSA App today!
MeLiSA Simulator Service Programs
MeLiSA Service Programs
MeLiSA is a simulator-agnostic, real-time concierge simulator service and support program. We support all makes and models of patient simulators and task trainers and provide you with responsive support every step of the way to alleviate your downtime.
To best answer your questions or solve technical issues in a timely manner, we offer multiple forms of communication: telephone, video calls and live chat online. You can also schedule support at a time that’s most convenient for you!
The MeLiSA Advantage
Everyday, simulation labs around the world rely on the MeLiSA Advantage to stabilize maintenance costs, provide unparalleled customer support, decrease simulator downtime and improve operations. With 40+ years of experience in the simulation industry, our team is always here for whatever you need. Contact Echo Healthcare’s MeLiSA team today to learn how this concierge simulator support and maintenance program can help you!
How Our Customers Feel
“With MeLiSA, we have one streamlined contract, someone you can talk to and get ahold of quickly, with a great price point, and a contact we trust.”
“We have absolutely loved having the MeLiSA program for our simulators. Having the capability of being able to call and actually talk to a person that can see what we are doing and be able to help is priceless.”
“The MeLiSA service delivers tech support in a very timely,
knowledgable and professional way. My staff are noticeably less stressed.”
“The MeLiSA Program allowed us to reduce our annual warranty/service costs. We chose to cover more than half of our simulators with MeLiSA and will be moving to 75% in our 2nd year, allowing us significant cost savings.”